Highway Inn provides services primarily related to accommodations and dining. However, if we offer goods or services for delivery (e.g., restaurant takeaway, gift items, or other offerings), the following shipping and delivery policy applies.

1. Applicability

This policy applies to any tangible products, takeaway orders, or services delivered to guests’ locations or purchased through our website or directly from the hotel premises.

2. Order Placement

• Online Orders: Orders can be placed through our website or via authorized third-party platforms (if applicable).
• In-Person Orders: Guests may place takeaway or delivery orders directly at the hotel or restaurant reception.

3. Delivery Service

A. Service Area:

• Deliveries are available within a [specific radius or city limit]. Exact delivery areas will be communicated at the time of placing the order.

B. Delivery Time:

• Delivery times depend on the type of product or service ordered and will be confirmed during the order process. Typical delivery times for takeaway orders range between 30 minutes to 1 hour.

C. Delivery Charges:

• Delivery charges may apply based on the distance or order value and will be disclosed at the time of order placement.

D. Delivery Partners:

• Orders may be fulfilled by the hotel staff or trusted third-party delivery partners.

4. Pickup Option

Guests may opt for self-pickup from the hotel or restaurant premises. Pickup times will be confirmed during the order placement process.

5. Shipping for Products (if applicable)

A. Shipping Partners:

• For tangible products, we partner with reliable courier services to ensure timely and secure deliveries.
• Shipping fees and estimated delivery times will be provided during the checkout process.

B. Shipping Timeframe:

• Orders are typically shipped within [1-3 business days] of confirmation. Delivery times vary depending on the destination.

C. Tracking:

• A tracking number or delivery confirmation will be provided for shipped items, if applicable.

6. Order Modifications and Cancellations

• Modifications: Changes to orders must be requested immediately after placement and are subject to approval.
• Cancellations: Cancellations for takeaway or delivery orders are only allowed before the order is prepared or dispatched. Shipping fees (if applicable) may be non-refundable.

7. Non-Delivery Issues

If your order is not delivered within the promised timeframe:

• Contact us at [Insert Phone Number] or [Insert Email Address] with your order details.
• We will investigate the issue and provide a resolution, which may include a re-delivery or refund.

8. Damaged or Incorrect Items

• In the rare event that you receive a damaged or incorrect item, notify us immediately.
• We will arrange for a replacement or refund, as applicable.
• Claims must be made within 24 hours of receiving the order.

9. Force Majeure

We are not liable for delays or non-delivery caused by circumstances beyond our control, including natural disasters, strikes, or government restrictions.

10. Contact Information

For questions or concerns about your order, delivery, or shipping, please contact us:

• Phone: +91 8574863991
•  
• Address: opp. heritage medical College, Bhadawar, Uttar Pradesh 221311

Thank you for choosing Highway Inn. We strive to provide exceptional service and timely delivery for all orders.